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Delivery
EU/ Europe Delivery
FREE shipping on orders over €100 | Paid shipping on orders under €100. Delivery time: 5-7 working days via tracked international service. We now deliver across the EU, except to Croatia, Latvia, Lithuania, Estonia, Greece and Malta. Which we're work
USA Delivery
FREE shipping on orders over $100 | $15 on orders under $100. -Standard Orders: 5-10 working days. -Personalised orders: 7-12 working days. Weight restrictions apply: Free shipping only available for orders under 1.8kg. Orders over 1.8kg are not elig
Other International Delivery
-Australia: From £25 (orders ≤1kg) | £35 (orders 1-2kg). -Canada: From £25 (orders ≤1kg) | £35 (orders 1-2kg). -India: From £25 (orders ≤1kg) | £35 (orders 1-2kg). Delivery time: 7-12 working days via UPS.
Customs and Import Duties
US. We are now shipping from the US, so rest assured no duty fees will apply. Europe. No fees will apply on orders under €150
Speed Up Delivery
As much as we’d love to, we’re unable to speed up the delivery process and kindly ask you to allow this timeframe for your order to be delivered to you.
Delivered But Not Received
We are so sorry if your tracking is saying “delivered” but you can’t find the parcel! Royal Mail tracking is usually very accurate, so please double check the following:. - Is the address on your order confirmation the correct address?. - Has it been
Return To Sender
We’re sorry to hear your order is on its way back to us! Once an order has been declared as ‘return to sender’, your order will make its way back to our warehouse, please contact our customer services team at customerservices@elizabethscarlett and th