Once you’ve completed your order, you’ll receive a confirmation email from us. If this doesn’t arrive, please do check your junk or spam folder as sometimes they can be automatically routed here. If you’re unable to locate the email, it may be that t
Once an order is placed, it is sent straight to our warehouse for fulfilment and our team gets to work picking, packing and personalising. For this reason, we’re unable to cancel or make any changes - including removing, adding, amending any products
Please note that we have a very small window in which a delivery address can be amended (UK customers only), should you need to amend your address then please contact us as soon as possible at [email protected]. Sadly, once an it
We’re more than happy to supply you with a VAT receipt - just pop an email to us at [email protected] and we can look into this for you.
We are so sorry to hear you have received a faulty item. We take great pride in the quality of our product, so we are disappointed to hear that a faulty item has slipped through. Please email [email protected] with a photo and de
We have a number of measures in place to ensure that all Elizabeth Scarlett orders arrive in pristine condition. As our products are 100% cotton there is a chance that they can become creased during transit, like any other clothing or soft textile it
We’re really sorry you’ve received an incorrect item! We’d love to look into this and kindly ask you send us an email on [email protected] confirming the item you’ve received along with the item that is missing.
We’re so sorry to hear this! Please email us on [email protected] with the item/s missing from your parcel as we’d love to get this sorted for you.